Unexpected Error Occurred
Problem
'Unexpected error occurred.' or 'Installation error' is visible:
Firewall/proxy might be blocking access to our storage server
Solution
Ensure that the proxy is configured to allow unrestricted and anonymous access to the below domains:
1. http://api.dock.agacad.com/public/* - ARKANCE Dock Appstore
2. https://srv.softwarepotential.com/SLMServerWS/ActivationWS.svc - activation service
3. http://cdn.iv.agacad.com/* - tools hosting
Test the permissions
Expected results on the browser:
Expected results with :
The default port numbers used are 80 for HTTP and 443 for HTTPS.
If you are able to load all the web pages above, try to download and install the latest Dock version manually
After installation, try to update/install the tools from the Dock
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