Updates

Keeping software updated will ensure you have all the newest features available.

How to

Before updating we recommend to finish your ongoing projects. In rare cases working on a project with multiple tool versions might cause conflicts that will have to be addressed individually. If you have noticed any issues on an ongoing project after an update - please try to revert to the previous version manually as described here and/or reach out to our technical support team at https://helpdesk.besmart.software/support/tickets/new

1. Open your ARKANCE Dock.

2. Navigate to the "Updates" tab ("refresh" icon in the bottom menu).

3. Available updates will be visible.

4. Choose to either "Update all" or an individual tool.

Updates" tab will display available updates for your ARKANCE Dock and any individual tools.

If no updates are visible - you are already up to date!

How to revert to an older tool version?

A version that you already had installed will remain on your device. You can manually revert to the version by removing/moving the newest version installation folder. More details here.

Having troubles?

1. Installation files are stored online. Please make sure that your device/network/security measures allow connection to: a. https://d3pwddx1voa37u.cloudfront.net/* b. http://cdn.iv.agacad.com/* More needed URLs and details can be found here.
2. Reach out to https://helpdesk.besmart.software/support/tickets/new for personal assistance