# Technical Support Workhours

Technical Support is provided on days that are not weekends or holidays in the Republic of Lithuania from 8 a.m. to 5 p.m. Eastern European Time (11 a.m. – 8 p.m. Central Standard Time \[North America], 2 p.m. – 10 p.m. China Standard Time)

Technical Support services will be provided within the period of the paid License Agreement (i.e., during your active Maintenance or active annual subscription contract period)

Technical Support includes assistance with downloading, installation, and activation, as well as quick tips and fixes for any software issues

{% hint style="info" %}
Technical Support does not include customization of Revit families and configurations, training, or consultation for the User. 

The latter services are available to purchase upon your needs. 
{% endhint %}

Technical Support includes assistance by e-mail or phone. The Technical Support team can be contacted by filling out the [**support request form**](https://helpdesk.besmart.software/support/tickets/new)

{% hint style="success" %}
The Technical Support team will respond within 24 hours for minor problems and 48 hours for problems of a more complex nature
{% endhint %}


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