> For the complete documentation index, see [llms.txt](https://docs.besmart.software/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.besmart.software/design-data-management-and-exchange/cnc-exporters/cnc-metal-exporter/revit-add-in/faq/howick-csv-files-do-not-export-properly.md).

# Howick CSV files do not export properly

You've successfully exported CSV files. However, you're having issues with the file itself:

* The file contains inaccurate punch names and locations
* You cannot find the CSV file in the exported folder

Read below to troubleshoot the issues.

## Solution 1

Make sure to use **C+C\_CH Stud families** in Framing Configurations.

1. Go to settings > **Load Families**:

<figure><img src="/files/dExYyo5QGspj1WB1H3YZ" alt=""><figcaption></figcaption></figure>

2. Loaded **MF C+C\_CH** families will appear in the project browse&#x72;**:**

<figure><img src="/files/dpRrLTnReDLSUrLKcMrW" alt=""><figcaption></figcaption></figure>

3. Learn more:

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>Which families should I use for Arkitech, Howick or Pinnacle frames?</td><td><a href="/pages/Ua5vpdE061vHEsIhwky3">/pages/Ua5vpdE061vHEsIhwky3</a></td></tr><tr><td>Can I use my own framing families?</td><td><a href="/pages/4orDyC50nKp5BOJ7Hunf">/pages/4orDyC50nKp5BOJ7Hunf</a></td></tr></tbody></table>

## Solution 2

If you're already using C+C\_CH families, make sure to use them correctly.

1. Use C+C\_CH Stud family types for vertical elements:

<figure><img src="/files/U7T7fZPGp1nQgvDBas5l" alt=""><figcaption></figcaption></figure>

Learn more:

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>How to use C+C_CH Stud family in Framing Configurations?</td><td><a href="/pages/Ua5vpdE061vHEsIhwky3#mf-cc_ch-stud">/pages/Ua5vpdE061vHEsIhwky3#mf-cc_ch-stud</a></td></tr></tbody></table>

2. Use C+C\_CH Plate families for horizontal elements:

<figure><img src="/files/gkcyjz0duHz0dlMoWgTe" alt=""><figcaption></figcaption></figure>

Learn more:

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>How to use C+C_CH Plate family in Framing Configurations?</td><td><a href="/pages/Ua5vpdE061vHEsIhwky3#mf-cc_ch-plate">/pages/Ua5vpdE061vHEsIhwky3#mf-cc_ch-plate</a></td></tr></tbody></table>

***

Learn more in the links below.

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>What is the difference between Stud and Plate families?</td><td><a href="/pages/lf6PujeWZDUNiZIrWzEV">/pages/lf6PujeWZDUNiZIrWzEV</a></td></tr><tr><td>How to create new framing family types?</td><td><a href="/pages/DbJsjcr3BcJOy9fOdJaL">/pages/DbJsjcr3BcJOy9fOdJaL</a></td></tr><tr><td>How to change family types in Framing Configurations?</td><td><a href="/pages/yUtfuJbkclHbHtkHe6A0">/pages/yUtfuJbkclHbHtkHe6A0</a></td></tr><tr><td>How to apply the same Stud or Plate family in Framing Configurations?</td><td><a href="/pages/NJ655ZfdaQsMjlOExNbj">/pages/NJ655ZfdaQsMjlOExNbj</a></td></tr></tbody></table>

## Solution 3

If you're not using inverted cuts (e.g. vertical stud receives a notch/lip cut and a track receives swage), then:

1. Go to **CNC Metal Exporter** > **Export Setup**:
2. **Uncheck** the box **Analyze Cuts for Inverse Connections**

<figure><img src="/files/BrxUANMxuVCdiN7TX7b0" alt=""><figcaption></figcaption></figure>

Learn more:

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>How to switch Stud and Track connections/cuts?</td><td><a href="/pages/urPdST69Diw4Iw7UiWpw">/pages/urPdST69Diw4Iw7UiWpw</a></td></tr></tbody></table>

***

{% hint style="info" %}
If you can't find the answers you're looking for, please [contact our support team](https://helpdesk.besmart.software/support/tickets/new).
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.besmart.software/design-data-management-and-exchange/cnc-exporters/cnc-metal-exporter/revit-add-in/faq/howick-csv-files-do-not-export-properly.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.