> For the complete documentation index, see [llms.txt](https://docs.besmart.software/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.besmart.software/design-data-management-and-exchange/cnc-exporters/cnc-metal-exporter/cnc-exporter-revit-add-in/faq/howick-csv-files-do-not-export-properly.md).

# Howick CSV files do not export properly

You've successfully exported CSV files. However, you're having issues with the file itself:

* The file contains inaccurate punch names and locations
* You cannot find the CSV file in the exported folder

Read below to troubleshoot the issues.

## Solution 1

Make sure to use **C+C\_CH Stud families** in Framing Configurations.

1. Go to settings > **Load Families**:

<figure><img src="https://239424168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqtUsszuAWXIZhQhrvjnb%2Fuploads%2FSAgdpxJ83ScXikKx9GNJ%2FLoad%20Families_Walls.gif?alt=media&amp;token=53a10c2d-dcc1-4f26-bb70-a359a2a16d2e" alt=""><figcaption></figcaption></figure>

2. Loaded **MF C+C\_CH** families will appear in the project browse&#x72;**:**

<figure><img src="https://239424168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqtUsszuAWXIZhQhrvjnb%2Fuploads%2FnG7GFw8ClrcwlzOP4ShS%2Fimage.png?alt=media&amp;token=21195483-ddcc-4638-b50b-9a1a9c9584f7" alt=""><figcaption></figcaption></figure>

3. Learn more:

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>Which families should I use for Arkitech, Howick or Pinnacle frames?</td><td><a href="/3d-modeling-and-design/metal-framing/faq/family-libraries/which-families-should-i-use-for-arkitech-howick-or-pinnacle-frames.md">Which families should I use for Arkitech, Howick or Pinnacle frames?</a></td></tr><tr><td>Can I use my own framing families?</td><td><a href="/3d-modeling-and-design/metal-framing/faq/family-libraries/can-i-use-my-own-framing-families.md">Can I use my own framing families?</a></td></tr></tbody></table>

## Solution 2

If you're already using C+C\_CH families, make sure to use them correctly.

1. Use C+C\_CH Stud family types for vertical elements:

<figure><img src="https://239424168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqtUsszuAWXIZhQhrvjnb%2Fuploads%2FSuDou3ipvbSqoEyWcBZ0%2Fimage.png?alt=media&amp;token=8ed2bf26-5bcb-4031-bbd4-888ace1e142f" alt=""><figcaption></figcaption></figure>

Learn more:

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>How to use C+C_CH Stud family in Framing Configurations?</td><td><a href="/3d-modeling-and-design/metal-framing/faq/family-libraries/which-families-should-i-use-for-arkitech-howick-or-pinnacle-frames.md#mf-cc_ch-stud">Which families should I use for Arkitech, Howick or Pinnacle frames?</a></td></tr></tbody></table>

2. Use C+C\_CH Plate families for horizontal elements:

<figure><img src="https://239424168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqtUsszuAWXIZhQhrvjnb%2Fuploads%2FozeZPihFUqy5JSgVNTvF%2Fimage.png?alt=media&amp;token=cffa58bc-b940-4821-be34-3451815b4e5d" alt=""><figcaption></figcaption></figure>

Learn more:

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>How to use C+C_CH Plate family in Framing Configurations?</td><td><a href="/3d-modeling-and-design/metal-framing/faq/family-libraries/which-families-should-i-use-for-arkitech-howick-or-pinnacle-frames.md#mf-cc_ch-plate">Which families should I use for Arkitech, Howick or Pinnacle frames?</a></td></tr></tbody></table>

***

Learn more in the links below.

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>What is the difference between Stud and Plate families?</td><td><a href="/3d-modeling-and-design/metal-framing/faq/family-libraries/what-is-the-difference-between-stud-and-plate-families.md">What is the difference between Stud and Plate families?</a></td></tr><tr><td>How to create new framing family types?</td><td><a href="/3d-modeling-and-design/metal-framing/faq/family-libraries/how-to-manually-create-new-profile-sizes.md">How to manually create new profile sizes?</a></td></tr><tr><td>How to change family types in Framing Configurations?</td><td><a href="/3d-modeling-and-design/metal-framing/faq/framing-configurations/how-to-change-family-types-in-framing-configurations.md">How to change family types in Framing Configurations?</a></td></tr><tr><td>How to apply the same Stud or Plate family in Framing Configurations?</td><td><a href="/3d-modeling-and-design/metal-framing/faq/family-libraries/how-to-apply-the-same-stud-or-plate-family-in-framing-configurations.md">How to apply the same Stud or Plate family in Framing Configurations?</a></td></tr></tbody></table>

## Solution 3

If you're not using inverted cuts (e.g. vertical stud receives a notch/lip cut and a track receives swage), then:

1. Go to **CNC Metal Exporter** > **Export Setup**:
2. **Uncheck** the box **Analyze Cuts for Inverse Connections**

<figure><img src="https://239424168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqtUsszuAWXIZhQhrvjnb%2Fuploads%2FUoi1VXBXabRDBfwR9eFC%2Fimage.png?alt=media&amp;token=519e93f7-e568-41e6-98ee-aaa6c5eeb793" alt=""><figcaption></figcaption></figure>

Learn more:

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>How to switch Stud and Track connections/cuts?</td><td><a href="/3d-modeling-and-design/metal-framing/faq/notches-lip-cuts-and-swages/how-to-switch-stud-and-plate-connections-cuts.md">How to switch Stud and Plate connections/cuts?</a></td></tr></tbody></table>

***

{% hint style="info" %}
If you can't find the answers you're looking for, please [contact our support team](https://helpdesk.besmart.software/support/tickets/new).
{% endhint %}


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